I can't log into chat?

For Help and Support with Frostwire Community Chat.
butch91
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I can't log into chat?

Postby butch91 » Tue Feb 11, 2014 10:04 am

For some reason I can't get past the "starting connection" on my frostwire. It started happening out of nowhere yesterday afternoon. Everytime I try to log onto chat it says " Network problems are preventing you logging on" But my internet connection is fine. I even updated to the newest version of FW and it says that I have a turbo charged connection, yet when I click the chat button and it takes me to the chat page, I still can't log on. It just times out. I've checked my firewall, and it has frostwire allowed. So, does anybody have any ideas? Thanks!

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THX1138
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Re: I can't log into chat?

Postby THX1138 » Tue Feb 11, 2014 10:48 am

The Chat service is currently down, should be restored soon, hopefully.

Update; Service is back up on IP 67.220.79.35 , pending DNS update to reflect IP change.

butch91
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Re: I can't log into chat?

Postby butch91 » Tue Feb 11, 2014 11:57 pm

I'm still unable to get it to work?

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THX1138
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Re: I can't log into chat?

Postby THX1138 » Wed Feb 12, 2014 12:01 am

If you use another IRC client, try the ip instead, if not then you'll have to wait for the DNS records to be updated.

butch91
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Re: I can't log into chat?

Postby butch91 » Wed Feb 12, 2014 12:04 am

I'm not quite sure how to do the IP thing, so I suppose I'll just wait for the DNS records to be updated. Do you know how long that will take?

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THX1138
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Re: I can't log into chat?

Postby THX1138 » Wed Feb 12, 2014 12:17 am

Sure don't, shouldn't be too much longer, up by tomorrow sometime -no doubt.

butch91
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Re: I can't log into chat?

Postby butch91 » Wed Feb 12, 2014 12:17 am

Alrighty! Thanks so much for the help! :)

MagicalPig
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Re: I can't log into chat?

Postby MagicalPig » Wed Feb 12, 2014 2:00 am

THX1138 wrote:The Chat service is currently down, should be restored soon, hopefully.

Update; Service is back up on IP 67.220.79.35 , pending DNS update to reflect IP change.


Don't forget to update the server status thread with the new IP address :)

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THX1138
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Re: I can't log into chat?

Postby THX1138 » Wed Feb 12, 2014 4:01 am

Done, thanks for the reminder MagicalPig. :)

butch91
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Re: I can't log into chat?

Postby butch91 » Wed Feb 12, 2014 9:34 am

Apparently the dns records still haven't been updated. Still can't get on

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THX1138
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Re: I can't log into chat?

Postby THX1138 » Thu Feb 13, 2014 12:20 am

Down again, issue with the provider.

butch91
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Re: I can't log into chat?

Postby butch91 » Thu Feb 13, 2014 12:24 pm

Alright. I'm still wondering if it's just me. Because I literally haven't been able to get on at all in over two days

Scott1x

Re: I can't log into chat?

Postby Scott1x » Thu Feb 13, 2014 12:56 pm

butch91 wrote:Alright. I'm still wondering if it's just me. Because I literally haven't been able to get on at all in over two days

Just to check, I tried to connect. Nothing. So, it's not just you.

butch91
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Re: I can't log into chat?

Postby butch91 » Thu Feb 13, 2014 7:59 pm

Still out?

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THX1138
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Re: I can't log into chat?

Postby THX1138 » Mon Feb 17, 2014 3:18 am

Back up, DNS updated, should be good to go.


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