6.4.2 installer crashes in Vista

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knagl
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6.4.2 installer crashes in Vista

Postby knagl » Mon Dec 12, 2016 1:00 am

Hi there. I had FrostWire 6.4.0 installed, got the prompt to upgrade to 6.4.2, ignored it, but then discovered I wasn't getting any search results in 6.4.0, so I bit the bullet and accepted the prompt to install the new version.

The installer launches, I get the first screen of the wizard to select my language and click "next", and as soon as I click next, it crashes. I even completely uninstalled 6.4.0 and then re-downloaded the installer fresh, exact same issue. I'm running Windows Vista (I know, I know). Anyone else run into this and have a solution? Thanks.

frostwirecrash.jpg
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FutureVision
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Re: 6.4.2 installer crashes in Vista

Postby FutureVision » Thu Dec 22, 2016 1:36 pm

Same here on Vista, am successfully running 6.3.6. Have had occasional problems with memory leaks and installation crashes and so am conservative on upgrades.

knagl
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Re: 6.4.2 installer crashes in Vista

Postby knagl » Wed Jan 25, 2017 11:26 pm

6.4.3 installer does the same thing. FrostWire team, any suggestions???

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Efrain
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Re: 6.4.2 installer crashes in Vista

Postby Efrain » Thu Jan 26, 2017 11:00 pm

Hello and what versions of vista you are running when the installer crashes and can you copy and paste the crash logs here.


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knagl
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Re: 6.4.2 installer crashes in Vista

Postby knagl » Sun Mar 05, 2017 9:34 pm

Efrain wrote:Hello and what versions of vista you are running when the installer crashes and can you copy and paste the crash logs here.


I'm running 32-bit Windows Vista Home Premium with Service Pack 2.

If you can tell me where I can find the crash log, I will be happy to upload it and post it here.

I just tried installing the latest version of Frostwire (6.4.5) and the exact same issue still exists.


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