Frostwire freezes at 31%

Have a question :?: We'd love to help you find the answer :!:

Re: Frostwire freezes at 31%

Postby LadyLana » Tue May 15, 2012 2:59 pm

Just for interest sake, the Ubuntu search max seeds was just over 3000 and did not download either, in the status bar I get Downloading Torrent and under time the infinity sign.

I've tried to change the ports, but when I click apply, it seems to be stalling the program and I have to use the task manager to shut it down and when I restart it's back to the default setting. So it seems I can't actually change the port even if I wanted to.

As for the firewalls, I used both the Windows and have Kaspersky Internet Security 2012, I completely disabled both the Windows firewall and paused the Kaspersy protection to test if it was perhaps that and still no downloads.
LadyLana
Member
 
Posts: 7
Joined: Mon May 14, 2012 12:33 pm

Re: Frostwire freezes at 31%

Postby bagan99 » Sat May 26, 2012 4:04 am

Hi guys..
Ok, so me too, like others, have the same problem of Frostwire freezing after 31%!! I've tried everything that is suggested in most of the replies but i still get the same problem. I checked my Windows FireWall (and did as suggested) and checked my anti virus (K9), installed and uninstalled FrostWire AND Java, installed FrostWire uner a different name etc. But no luck. One thing i'm not sure about though - you suggested to change the ISP.. but I couldn't work out how to do so?!? I don't have the option you mentiones - tools>options>advanced>firewall
Please Please help!!!
My OS BTW is windows XP. never had a problem with Frostwire untill i've upgraded from version 5.3.2 upto 5.3.3.
Thanks
bagan99
Member
 
Posts: 3
Joined: Sat May 26, 2012 3:50 am

Re: Frostwire freezes at 31%

Postby Scott1x » Sat May 26, 2012 5:48 am

bagan99 wrote:Hi guys..
Ok, so me too, like others, have the same problem of Frostwire freezing after 31%!! I've tried everything that is suggested in most of the replies but i still get the same problem. I checked my Windows FireWall (and did as suggested) and checked my anti virus (K9), installed and uninstalled FrostWire AND Java, installed FrostWire uner a different name etc. But no luck. One thing i'm not sure about though - you suggested to change the ISP.. but I couldn't work out how to do so?!? I don't have the option you mentiones - tools>options>advanced>firewall
Please Please help!!!
My OS BTW is windows XP. never had a problem with Frostwire untill i've upgraded from version 5.3.2 upto 5.3.3.
Thanks

The current version of FrostWire is 5.3.6, so I'm not sure where you are downloading from. All versions of FrostWire have tools>options>advanced>firewall, making me even more suspicious of the product you are using.
Download from http://frostwire.com That is the "official" version.
Find and delete ".frostwire" folder.
Check for the latest Version of Java http://www.java.com/en/download/installed.jsp
Reinstall FrostWire and let's go from there.
Options.jpg
Options screen shot
Options.jpg (16.7 KiB) Viewed 917 times
Hints and help here-->My FrostWire Help Pages
User avatar
Scott1x
Moderator
 
Posts: 2119
Joined: Wed Dec 17, 2008 12:05 am

Re: Frostwire freezes at 31%

Postby Zooky » Sat May 26, 2012 9:34 am

Scott1x wrote:The current version of FrostWire is 5.3.6, so I'm not sure where you are downloading from. All versions of FrostWire have tools>options>advanced>firewall, making me even more suspicious of the product you are using.


Scott:

I had the same problem. Running FW from the .bat file really helped the 31% stall. I ain't seen hide nor hare of it doing that. However, it does seem really slow at 69%/
Ancient Tibetan proverb: where ever you go in life, that's where you'll be.
User avatar
Zooky
Member
 
Posts: 606
Joined: Wed Oct 27, 2010 1:43 pm

Re: Frostwire freezes at 31%

Postby Scott1x » Sat May 26, 2012 10:43 am

Zooky wrote:Scott:

I had the same problem. Running FW from the .bat file really helped the 31% stall. I ain't seen hide nor hare of it doing that. However, it does seem really slow at 69%/

I suspect that the 31% stall is network probing and assignment, while other stalls may be related to memory acquisition and allocation. Making a new link or making a .bat file could very easily change that algorithm to your favor. On my win7 laptop, it took eight seconds, just now, to load. There were some hesitations, but no real stalls.

That could be a technique worth trying!
Hints and help here-->My FrostWire Help Pages
User avatar
Scott1x
Moderator
 
Posts: 2119
Joined: Wed Dec 17, 2008 12:05 am

Re: Frostwire freezes at 31%

Postby bagan99 » Sun May 27, 2012 5:20 am

yes, i know the current version is 5.3.6 and i DID get it off the official website of FrostWire. the issue is that i can't get into the program since it freezes at 31%, remember, like many others who posted their concern, so i can't go into tools!! i've mentioned that i never had any problems while running 5.3.2 version - it only started after FrostWire prompted me to upgrade to the next version (5.3.3 at the time) but now i have the latest - only i can't use it.
very happy for everyone who did manage to fix it on their pc but doesn't seem to work for me..
please help
bagan99
Member
 
Posts: 3
Joined: Sat May 26, 2012 3:50 am

Re: Frostwire freezes at 31%

Postby Scott1x » Sun May 27, 2012 5:39 am

bagan99 wrote:yes, i know the current version is 5.3.6 and i DID get it off the official website of FrostWire. the issue is that i can't get into the program since it freezes at 31%, remember, like many others who posted their concern, so i can't go into tools!! i've mentioned that i never had any problems while running 5.3.2 version - it only started after FrostWire prompted me to upgrade to the next version (5.3.3 at the time) but now i have the latest - only i can't use it.
very happy for everyone who did manage to fix it on their pc but doesn't seem to work for me..
please help

This has gotten to scattered and fragmented, I can't really follow what is going on or what you have done. Take it one step at a time and in order.
The basic check list for FrostWire problems include:
Now, assuming you done that and it's no go: use revo to uninstall frostwire.
Here is a portable version of Revo: http://portableapps.com/apps/utilities/ ... r_portable
NOW: (for Win7. Other systems will have similar files)
    From file explorer, navigate to use c:\users\YourAccount (assuming your system drive is c:\")
    and delete the folder: .frostwire5
Now, Download FrostWire, again, from http://frostwire.com
Reinstall the newly downloaded version and hope for the best.
Even if you have already done something, do it again. The sequence is important.

If you still have problems It would help to know:
What operating system are you using.
Do you get any install errors?
Are you behind a router?
Operating system:
Java Version:
FrostWire Level Number:
Virus Checker:
Fire Wall:
Are you behind a router:
Using a proxy or VPN:
Type of internet connection:
Make sure, if you have one, that the router is allowing the FrostWireport and/or set for UPnP
~~~~~~~~~~~~~~~~~~~
Insure FrostWire is completely terminated, and go into the windows fire wall advanced>inbound rules and delete all references to FrostWire. What we want to do is force windows to ask for connect permission on the next execution. That way, all of the parameters should be correct.

If you have some other firewall or security center,(such as McAfee Security Center or zone alarm, etc.) make sure that it's allowing FrostWire, also make sure your virus program or malware monitors are not killing it.

If all of that is good AND you are not behind a router, you might suspect that your ISP is blocking the standard FrostWire port. In that case you can change it in tools>options>advanced>firewall by selecting manual port forward. I've been using 16800, but supposedly my ISP isn't blocking anything. You could try 80, 443, 900, 110, or 79, which is the old finger server.

Make one change at a time until, hopefully, you resolved your issue and let us know what happens. Such feed back can be valuable for helping others. FYI: I have Windows 7 and it is working well.
Hints and help here-->My FrostWire Help Pages
User avatar
Scott1x
Moderator
 
Posts: 2119
Joined: Wed Dec 17, 2008 12:05 am

Re: Frostwire freezes at 31%

Postby Zooky » Sun May 27, 2012 9:29 am

Scott1x wrote:On my win7 laptop, it took eight seconds, just now, to load. There were some hesitations, but no real stalls.

That could be a technique worth trying!

Same here - is MUCH quicker! Although the 69% takes about 15 seconds on my Windows Vista, It *may* be worth adding it to your excellent list of "try me's".
Ancient Tibetan proverb: where ever you go in life, that's where you'll be.
User avatar
Zooky
Member
 
Posts: 606
Joined: Wed Oct 27, 2010 1:43 pm

Re: Frostwire freezes at 31%

Postby bagan99 » Wed May 30, 2012 6:07 am

OK.. so i'm back again and the level of frustration is building up..
i've done everything as you said AND in the correct order, uninstalled using Revo, I have the latest Java and have re-installed FW 5.3.6.
I DID get the following error message - "D:\DOCUME~1\Shahar|LOCAL~1\Temp\ApnStub.exe
the NTVDM CPU has encountered an illegal instruction. CS:0571 IP:0238 OP:63 73 73 22 20 choose 'close' to terminate the application."

i clicked 'close' and FW continued successfully without any further issues. BUT... it still gets stuck on 31%. :evil: :evil: :( :cry:
I use router at home but i've disabled the firewall AND the UPnP is enebaled. my Windows firewall doesn't mention FW and my antivirus - K9 - is set to allow FW.
i'm using the same PC with the same Windows XP that i've used before all the problems strated (up to version 5.3.2)
my internet connection is cable and i don't use a proxy.
nothing really changed from before to now except for updating FW a while back when it prompted me to..

hhheeeelllllppppp
bagan99
Member
 
Posts: 3
Joined: Sat May 26, 2012 3:50 am

Re: Frostwire freezes at 31%

Postby Scott1x » Wed May 30, 2012 9:55 am

bagan99 wrote:OK.. so i'm back again and the level of frustration is building up..
i've done everything as you said AND in the correct order, uninstalled using Revo, I have the latest Java and have re-installed FW 5.3.6.
I DID get the following error message - "D:\DOCUME~1\Shahar|LOCAL~1\Temp\ApnStub.exe
the NTVDM CPU has encountered an illegal instruction. CS:0571 IP:0238 OP:63 73 73 22 20 choose 'close' to terminate the application."

i clicked 'close' and FW continued successfully without any further issues. BUT... it still gets stuck on 31%. :evil: :evil: :( :cry:
I use router at home but i've disabled the firewall AND the UPnP is enebaled. my Windows firewall doesn't mention FW and my antivirus - K9 - is set to allow FW.
i'm using the same PC with the same Windows XP that i've used before all the problems strated (up to version 5.3.2)
my internet connection is cable and i don't use a proxy.
nothing really changed from before to now except for updating FW a while back when it prompted me to..

hhheeeelllllppppp

According to many articles on google apnstub.exe is an ask.com element and is not related to FrostWire. It would seem that you have conflicting software or possibly malware on your machine. Try revo on it. As I recall, it can be removed IF it really is ask.com. It could be malware using that name to hide. In a different directory, it could be Avira, but I use Avira free and have never had a problem.

You hunt for resolution needs to extend beyond FrostWire, it seems.

A lot of us get stalls at 31%, but usually patience will be rewarded.

One more thing I can think that you could try... temporarily designate your computer as a DMZ or landing zone, through the router. That removes ALL port blocking from your computer. I say temporary, because that removes All of the protection that the router offers you. That is a test! If FW runs, you know the problem is the router. If not, back to where you are now!

Okay, another thing... navigate to the FW program folder and directly click on FrostWire.exe Maybe the shortcut link is corrupted, somehow.
Hints and help here-->My FrostWire Help Pages
User avatar
Scott1x
Moderator
 
Posts: 2119
Joined: Wed Dec 17, 2008 12:05 am

Re: Frostwire freezes at 31%

Postby gubatron » Wed May 30, 2012 12:25 pm

What's the last message on the Splash Screen?

"Loading ???"

I can take a look and see what's being loaded around that moment, maybe there's something stupid in the UI thread that shouldn't be there and we can just prevent this issue from ever happening.
Got Android? Try the new FrostWire for Android
http://frostwire.com/android
User avatar
gubatron
Development Team
 
Posts: 1098
Joined: Wed Apr 05, 2006 12:23 am

Re: Frostwire freezes at 31%

Postby gubatron » Wed May 30, 2012 8:24 pm

After reading all the posts I have a couple of theories.

The most striking thing is that some of you say that the software doesn't freeze at 31% if you use runRelease.bat.

This leads me to think 2 things:

1. runRelease.bat invokes the JVM with better parameters than the ones passed by FrostWire.exe via launch.properties.

2. runRelease.bat is using a different Java Virtual Machine than the one used by FrostWire.exe and their behaviors are not the same.

The first lead might not be the solution, but you can try tweaking the parameters of the "launch.properties" file, try allocating more memory, or less memory, see if that changes anything when you launch via FrostWire.exe

The second one might be the culprit or lead us to the real issue. My guess is that you are running on a 64-bit windows and the 32-bit JVM is not behaving properly, in opposition to the 64-bit JVM accesible to you on the cmd.exe command line.

You can try invoking "java -version" on your command line, if you see a 64-bit Java Virtual Machine showing up, then we're on to something and we need to check why would a 32-bit JVM be giving us problems.
Got Android? Try the new FrostWire for Android
http://frostwire.com/android
User avatar
gubatron
Development Team
 
Posts: 1098
Joined: Wed Apr 05, 2006 12:23 am

Re: Frostwire freezes at 31%

Postby Scott1x » Wed May 30, 2012 8:44 pm

I am running win 7/64, but I'm not having hangs... So I don't know if this will help or not...
    C:\Program Files (x86)\Java\jre6\bin>java -version
    java version "1.6.0_31"
    Java(TM) SE Runtime Environment (build 1.6.0_31-b05)
    Java HotSpot(TM) Client VM (build 20.6-b01, mixed mode, sharing)

    C:\Program Files (x86)\Java\jre7\bin>java -version
    java version "1.7.0_04"
    Java(TM) SE Runtime Environment (build 1.7.0_04-b22)
    Java HotSpot(TM) Client VM (build 23.0-b21, mixed mode, sharing)
Hints and help here-->My FrostWire Help Pages
User avatar
Scott1x
Moderator
 
Posts: 2119
Joined: Wed Dec 17, 2008 12:05 am

Previous

Return to FrostWire Desktop Technical Support

Who is online

Users browsing this forum: Bing [Bot], Google [Bot], JepewecySwara and 3 guests